Shipping

Truvelle ships worldwide from Vancouver, Canada.

A tracking number will be provided for dress and social attire shipments as well as for any accessories with upgraded shipping. Please check product specific details, as order times and shipping costs vary by product type.

Truvelle is not responsible for customs and/or duties attached to your shipment. All US shipments fall under NAFTA and international shipments may be subject to additional costs. We advise looking into your country's specific import duties and taxes to ensure there are no surprises upon delivery.

Returns

Due to the nature of made-to-order production, we are unable to accept returns or exchanges of our wedding dress and/or social attire collections. Luckily, bridal alterations are commonly available in most major cities. Should you have any issue with your dress send us an email. Our experienced team is happy to offer tips and suggestions to help make your dress match your vision.

We accept returns of unworn, undamaged accessories within 7 days of product delivery. All returns will be subject to a 15% restocking fee. Kindly note that we do not refund return shipping costs.

Where are Truvelle gowns made?
Each Truvelle gown is made in our Garment Studio in Vancouver, Canada.

How long does it take for a dress to be made?
Our gowns are made-to-order and take between 4–6 months. We recommend purchasing your wedding gown 6–8 months before your wedding date to allow ample time for alterations. 

Are you able to accommodate rush orders?
We can accommodate rush orders up to 1 week. Please check the “Order Time” tab in a gowns’ listing for applicable rush order fees. For orders less than 5 weeks email us, [email protected]

How can I find out the status of my dress?
If you are working with a boutique, we recommend checking in there as they will have a good idea when to expect your dress shipment. When you order with us online, we will provide an approximate shipment date. Feel free to email us at [email protected] if you have any questions along the way.

Can you create larger sizes?
Our gowns run from size 0-26, with specific measurements found within the “Size & Fit” tab in a gowns’ listing. There is an extra fee for dresses above a size 16 due to the specialist sewing involved, extra material costs, customized patterns, and additional bodice boning to provide support. Have questions? Email us, [email protected]  

How do I know what size I am? 
It’s pretty simple actually, to determine your correct size in a Truvelle gown you will need your bust and waist measurement. Your bust measurement can be obtained by wrapping a tape measure around the chest and over the nipples. You waist measurement can be obtained by measuring the smallest part of the torso. Click here to view our handy diagram!

I plan on losing weight/I’m pregnant what do I do?
We recommend discussing with a bridal consultant before purchasing your gown. Ordering online? Simply send us an email, [email protected]

Where can I try on a Truvelle dress before purchasing?
Truvelle has stockists worldwide, view our “Stockist” page to find the Truvelle-exclusive retailer nearest you.

How do I care for my dress post-wedding?
We do not recommend dry-cleaning your dress as solvents can be damaging. The best method to care for your dress is to spot clean using a oxygen-based stain remover and and water. For specific cleaning questions or concerns, email us at [email protected]