Shipping & Returns

Shipping

Truvelle ships worldwide from Vancouver, Canada.

A tracking number will be provided for dress and social attire shipments as well as for any accessories with upgraded shipping. Please check product specific details, as order times and shipping costs vary by product type.

Truvelle is not responsible for customs and/or duties attached to your shipment. All US shipments fall under NAFTA and international shipments may be subject to additional costs. We advise looking into your country's specific import duties and taxes to ensure there are no surprises upon delivery.

Returns

Due to the nature of made-to-order production, we are unable to accept returns or exchanges of our wedding dress and/or social attire collections. Luckily, bridal alterations are commonly available in most major cities. Should you have any issue with your dress send us an email. Our experienced team is happy to offer tips and suggestions to help make your dress match your vision.

We accept returns of unworn, undamaged accessories within 7 days of product delivery. All returns will be subject to a 15% restocking fee. Kindly note that we do not refund return shipping costs.

FAQ

Where are Truvelle gowns made?
Each Truvelle gown is made in our Garment Studio in Vancouver, Canada.

How long does it take for a dress to be made?
Our gowns are made-to-order and take between 4–6 months. We recommend purchasing your wedding gown 6–8 months before your wedding date to allow ample time for alterations.

Are you able to accommodate rush orders?
We can accommodate rush orders up to 1 week. Please check the “Order Time” tab in a gowns’ listing for applicable rush order fees. For orders less than 5 weeks email us, [email protected]

How can I find out the status of my dress?
If you are working with a boutique, we recommend checking in there as they will have a good idea when to expect your dress shipment. When you order with us online, we will provide an approximate shipment date. Feel free to email us at [email protected] if you have any questions along the way.

Can you create larger sizes?
Our gowns run from size 0-26, with specific measurements found within the “Size & Fit” tab in a gowns’ listing. There is an extra fee for dresses above a size 16 due to the specialist sewing involved, extra material costs, customized patterns, and additional bodice boning to provide support. Have questions? Email us, [email protected]

How do I know what size I am?
It’s pretty simple actually, to determine your correct size in a Truvelle gown you will need your bust and waist measurement. Your bust measurement can be obtained by wrapping a tape measure around the chest and over the nipples. You waist measurement can be obtained by measuring the smallest part of the torso. Click here to view our handy diagram!

I plan on losing weight/I’m pregnant what do I do?
We recommend discussing with a bridal consultant before purchasing your gown. Ordering online? Simply send us an email, [email protected]

Where can I try on a Truvelle dress before purchasing?
Truvelle has stockists worldwide, view our “Stockist” page to find the Truvelle-exclusive retailer nearest you.

How do I care for my dress post-wedding?
We do not recommend dry-cleaning your dress as solvents can be damaging. The best method to care for your dress is to spot clean using a oxygen-based stain remover and and water. For specific cleaning questions or concerns, email us at [email protected]

Vancouver Flagship

Do I need an appointment to try on dresses?
As long as we have an available change room, it is possible to try on gowns without an appointment at our Vancouver Flagship. However, an appointment will guarantee a change room & the assistance of a Truvelle stylist.

How long will my appointment be?
Appointments run between 1-1.5 hours. Your first consultation is likely to take 1.5 hours, a second or third appointment should run under an hour.

How many people can I bring to my appointment?
As many as you like. But keep in mind sometimes too many opinions can be overwhelming.

Are alterations included in the price of a dress?
Alterations are not included in the price of a gown.

What should I bring to my appointment?
We suggest you wear seamless undergarments and kindly ask that you wear light makeup to help keep our dresses clean. A strapless bra isn’t necessary as our dresses fit perfectly without!

How much will alterations cost?
We suggest you budget $200-$500 for dress alterations.

Do you offer alterations?
Yes, we offer alterations at our Mount Pleasant Garment Studio.

How long do alterations take?
Alterations vary from bride to bride. We recommend leaving a 2 month window for alterations for ultimate peace of mind. Too late for that? No need to worry, our experienced tailors can work within most timeframes.

What should I bring to an alterations appointment?
Bring your shoes and the undergarments you plan to wear with the dress as both will alter the fit and length of the dress. If you plan to wear bra cups or inserts please pre purchase and bring them to your fitting appointment. If you have any questions about what kind of cups or inserts might suit your dress or body type we’re happy to help! Email us at [email protected]

Contact

The Vancouver Flagship:
604 602 0498

235 Cambie St., Mezzanine
Vancouver, BC
Canada V6B 5A4

Regular Hours

Wednesday 1pm – 6pm
Thursday 12pm – 6pm
Friday 12pm – 7:30pm
Saturday 10am – 6:30pm
Sunday 10am – 5:30pm

Summer Hours (May - August)

Wednesday 1pm – 6pm
Thursday 12pm – 6pm
Friday 11am – 6pm
Saturday 10am – 5:30pm
Sunday 10am – 5pm

* Please note we will be closed June 8th-10th for our sample sale at 2008 Manitoba Street, June 24th for our annual retreat, and July 1st for Canada Day.

(by appointment & walk-in)

Vancouver Flagship Appointments
Schedule Now

General inquires
[email protected]

Media inquires
[email protected]

Wholesale and online order inquires
[email protected]

Facebook
Instagram
Pinterest

Submissions

Share your photos with us.

From the bouquet to the shoes, we love to see how a #truvellebride makes their dress completely their own. To be featured on the Truvelle Journal, social channels, or newsletter, email us your snaps via the link below. Be sure to include photographer, bride & groom names, boutique purchased from, and all the little things that made your day extra special — we can’t wait!

Email us

Careers

Current Openings

Production Stock Assistant
If you’re a hands on person that enjoys working in a fast paced environment, then this position is for you. You will be involved in the first step of creating a Truvelle dress, which includes creating bodice bundles, cuttings fabrics against pattern pieces, and using a hand saw. No experience is required, but the applicant must be alright with repetitive tasks & being on their feet all day. Currently, we are accepting full time applicants.
Pay : $14/hour, negotiable depending on experience. Benefits will be given after 1 year.

Intermediate Garment Technicians (Seamstresses) :
Do you love to sew, yet don’t have the experience required to sew a full wedding gown? Truvelle is currently looking for skilled sewers to create skirts for our dresses, which will then be put into a full dress by one of our Master Garment Technicians. Minimum 1-2 years of sewing is required. Currently, we are looking for full time & part time applicants.
Pay : $15/hour, negotiable depending on experience. Benefits will be given after 1 year.

Fulfillment Assistant :
Fulfillment is the final department to see a Truvelle dress before it is sent to one of our retailers or to one of our brides. They are responsible for ensuring our gowns are kept to our high standards throughout the production process - from checking skirts during pre-production to checking full gowns during post-production. If you’re detail oriented with a love for fine fabrics, then this full time position is for you.
Pay : $14/hour, negotiable depending on experience. Benefits will be given after 1 year.

Flagship Stylist + Social Media Assistant :
This hybrid position is perfect for those who love to be social both in person and online. You will spend ~2 days working in our Gastown boutique as a stylist & ~3 days working at our Mount Pleasant HQ assisting with our Facebook, Pinterest, and Instagram accounts. Customer service experience is required. Please note that this position will require the applicants to work weekends.
Pay : $15 - $16/hour, negotiable depending on experience. Benefits will be given after 1 year.

We’re always looking for the right people to join our team. If you’re passionate, quick-witted, and have a general positivity about you, send us an email.

[email protected]