FAQ

Where are Truvelle gowns made?
Each Truvelle gown is made in our Garment Studio in Vancouver, Canada.

How long does it take for a dress to be made?
Our gowns are made-to-order and take between 4–6 months. We recommend purchasing your wedding gown 6–8 months before your wedding date to allow ample time for alterations. 

Are you able to accommodate rush orders?
We can accommodate rush orders up to 1 week. Please check the “Order Time” tab in a gowns’ listing for applicable rush order fees. For orders needed in less than 5 weeks, please email us at sales@truvelle.com.

How can I find out the status of my dress?
If you are working with a boutique, we recommend checking in there as they will have a good idea when to expect your dress shipment. When you order with us online, we will provide an approximate shipment date. Feel free to email us at sales@truvelle.com if you have any questions along the way!

Can you create larger sizes?
Our gowns run from size 0-26, with specific measurements found within the “Size & Fit” tab in a gowns’ listing. There is an extra fee for dresses above a size 16 due to the specialist sewing involved, extra material costs, customized patterns, and additional bodice boning to provide support. Have questions? Email us at sales@truvelle.com.  

How do I know what size I am? 
It’s pretty simple! To determine your correct size in a Truvelle gown, you will need your bust and waist measurement. Your bust measurement can be obtained by wrapping a tape measure around the chest and over the nipples. You waist measurement can be obtained by measuring the smallest part of the torso. Click here to view our handy diagram!

I plan on losing weight/I’m pregnant.  What do I do?
We recommend discussing with a bridal consultant before purchasing your gown. Ordering online? Drop us a line at sales@truvelle.com.

Where can I try on a Truvelle dress before purchasing?
Truvelle has stockists worldwide! Click here to view our retailers page to find the Truvelle-exclusive retailer nearest you.

How do I care for my dress post-wedding?
We do not recommend dry-cleaning your dress as solvents can be damaging. The best method to care for your dress is to spot clean using a oxygen-based stain remover and and water. For specific cleaning questions or concerns, email us at info@truvelle.com.