Where are Truvelle gowns made? Each Truvelle gown is made in our Garment Studio in Vancouver, Canada.
How long does it take for a dress to be made? Our gowns are made-to-order and take between 5–6 months. We recommend purchasing your wedding gown a minimum of 8 months before your wedding date to allow ample time for alterations.
Are you able to accommodate rush orders? We can accommodate rush orders up to 1 week, at additional costs. Please contact your retailer for applicable fees. For orders needed in less than 5 weeks, please email us at firstname.lastname@example.org.
How can I find out the status of my dress? If you are working with a boutique, we recommend checking in there as they will have a good idea when to expect your dress shipment. When you order with us online, we will provide an approximate shipment date.
Can you create larger sizes? Truvelle is a brand for every body! Our gowns run from size 0-26, with specific measurements found within the “Size & Fit” tab in a gowns’ listing. Our curve patterns (16+) are made with extra boning and specialized fit to make brides of all sizes look and feel their very best. Have questions? Email us at email@example.com.
How do I know what size I am? It’s pretty simple! To determine your correct size in a Truvelle gown, you will need your bust and waist measurement. Your bust measurement can be obtained by wrapping a tape measure around the chest and over the nipples. You waist measurement can be obtained by measuring the smallest part of the torso. Click here to view our handy diagram!
I plan on losing weight/I’m pregnant. What do I do? We recommend discussing with a bridal consultant before purchasing your gown. Ordering online? Drop us a line at firstname.lastname@example.org.
Where can I try on a Truvelle dress before purchasing? Truvelle has stockists worldwide! Click here to view our retailers page to find the Truvelle-exclusive retailer nearest you.
How do I care for my dress post-wedding? Generally, we do not recommend dry-cleaning your dress as solvents can be damaging. The best method to care for your dress is to spot clean using an oxygen-based stain remover and and warm water, except in the case of acetone or silk based fabrics. For specific cleaning questions or concerns, email us at email@example.com.
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