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FAQ

G E N E R A L   Q U E S T I O N S

Where are Truvelle gowns made?
All of our gowns are cut, created, and finished in Vancouver, Canada.

How long does it take for a dress to be made?
We ask for 4–6 months, as our gowns are made-to-order.

Are you able to accommodate rush orders?
We can create a gown in as little as a few weeks, but rush fees will apply.
Rush order fees can be found within the “order time” tab in a gown’s listing.

How do I know what size I am? Can you create larger sizes?
Our gowns run from street size 0–14, with specific measurements found within the “size & fit” tab in a gown’s listing. Plus sizes are available for an extra fee, please contact us at studio@truvelle.com for more questions.

How do I measure myself?
Since our gowns flow from the waist down, we only need a bust and waist measurement to determine the correct ordering size. The bust measurement can be obtained by wrapping a tape measure around the chest and over the nipples, while the waist measurement can be obtained by measuring the smallest part of the torso.

 

Do you create custom gowns?
Our gowns are not custom made to an individuals measurements and alterations may be needed. We are unable to create gowns outside of our collection.

Am I able to make adjustments to the gowns?
We’re able to make minor adjustments, such as combining the top of one gown and the bottom of another. We accept these on a case-by-case basis, so please consult your local retailer or shoot us a message at studio@truvelle.com

Are you able to ship samples to try on at home?
We’re unable to send individual samples out. Please view our “retailers” page for your closest stockist.

Are you able to ship worldwide? Will I be responsible for shipping, duties, or fees?
If possible, we always recommend trying our gowns on through a retailer. If this isn’t possible, then we can certainly ship worldwide. Shipping will automatically be added to any online purchase, but duties and fees will be the responsibility of the purchaser.

 

V A N C O U V E R   F L A G S H I P

 

Do I need an appointment to try on dresses? 
As long as we have an available change room, it is possible to try on gowns without an appointment at our Vancouver flagship. However, an appointment ensures a change room & the assistance of a Truvelle stylist.

How many people can I bring to my appointment?
Our main change room has enough room for up to 5 people.

Are alterations included?
Alterations are not included.

Are you able to do alterations at your Vancouver flagship?
Yes, we are able to.